- Guide to Membership
- Order Guide
- Shipping Information
- Deposit and order
- Refund guide
- Other information
- guidance for membership
- You don't have to enter all the information you need to enter when placing an order. You can participate in events and various discount events for members.
- You can use the service even if you are a non-member, but some services may be restricted.
- 1. Order Guide
- Product orders are made in the following order.
- - Step 1: Login with member ID or order as a non-member
- - Step 2: Product search
- - Step 3: Add to Cart or Pay Now
- - Step 4: Fill out the order form
- - Step 5: Select payment method and pay
- - Step 6: Order success (create order number)
- If you are ordering as a non-member, please make a note of your order number or approval number (when paying by credit card) after payment. Members can search after logging in.
- 2. Shipping information
- Shipping Method: Courier
- Shipping Area: Nationwide
- Shipping cost: KRW 2,500 (one-way standard, free shipping for final payment amount of KRW 50,000 or more)
- Delivery period: 1 to 7 days
- - Delivery takes 1 to 7 days on average, and if delivery is delayed due to special reasons, you will be notified via text message.
- - If you order multiple products, you must order and pay for them at once (shopping cart), and shipping costs will be charged once.
- - Shipping is processed in order of payment completion.
- 3.deposit and order
- - If you select virtual account deposit as a payment method and the payment is not confirmed within 7 days including the order date, the order will be automatically canceled.
- - If the name of the orderer and the depositor are different, you must notify us in advance through the bulletin board or customer center for prompt delivery.
- - All shipments are processed in order of payment confirmation.
- - In the case of virtual account payment, delayed payment may cause inconvenience such as product out-of-stock or order cancellation.
- 4. Exchange, return
- - Request for exchange or return is available within 7 days of receipt of goods.
- Products must be sent as received. (Plastic packaging, barcodes, labels, gifts, etc.)
- If you send exchange and return products separately, shipping costs will be incurred separately, so please send them together.
- Please pay the cost incurred in the exchange/return process (shipping fee, difference, etc.) under the name of the orderer.
ex) Name / Last 4 digits of mobile phone number (Nine Kim / 7729)
- Delivery charges for island and mountainous areas may be additionally charged depending on the area.
- [How to apply]
Please call the post office courier (1588-1300) to request exchange/return collection by regular courier and send it by cash on delivery.
Additional charges may apply if you use a courier service other than the post office.
Address: Seoul Gangnam Post Office, 619 Gaepo-ro, Gangnam-gu, Seoul By YJ Nine
- [shipping fee]
1. Returns for exchange due to simple change of heart (size, color, etc.)
- Exchange: Round-trip shipping fee 5,000 won / Return: One-way shipping fee 2,500 won
* When exchanging for another product, the product difference can be additionally deposited or refunded.
* If the purchased product is less than 50,000 won, an initial shipping cost of 2,500 won will be added.
2. Please transfer the shipping fee to the dedicated account as there is a risk of loss if enclosed with the product.
- Nonghyup: 301-0008-9114-21 / National: 018301-04-118668 / Shinhan: 100-027-834479 / Company: 267-055092-01-012 By YJ
* When the goods arrive at us, we will inform you of the progress by SMS and wire.
* Credit card payment cancellation may take 3 to 5 days depending on the circumstances of the credit card company.
3. Exchanges and returns due to product defects or misdelivery are borne by the seller.
- [Information on non-exchange/return]
- In case the consumer is responsible for the loss or damage of goods, etc.
- In case the value of goods, etc. has significantly decreased due to consumer use or partial consumption
- If the value of goods, etc. has significantly decreased to such an extent that resale is difficult due to the passage of time
- If the packaging of goods that can be reproduced is damaged
- If the value of the product decreases due to trial wear
※ If the contents of the goods, etc. are different from the contents of the display or advertisement or the contents of the contract are different, within 3 months from the date of supply of the goods, etc.
You may withdraw your subscription within 30 days from the date you knew or could have known the fact.
For any other inquiries, please feel free to contact the customer center below.
Customer Center: 1544-7729
Consultation Hours: Weekdays 10:00~17:00 / Closed on weekends and legal holidays
- 5. Refund Information
- - After the product arrives, we will check whether it can be returned and refund the payment within 3-5 days.
- - If you paid with a credit card, we will cancel the credit card authorization and process a refund.
- 6. Other information
- Period of use
- Points generated from orders are based on the date the order status of all products is changed to delivery completion based on our website. After 14 days have elapsed, it will be paid as points.
- Accumulated points can be used when you have 2,000 won or more.
- - In case of product exchange/return, the paid points will be deducted. Upon membership withdrawal, all coupons/points held will be destroyed.
- - All points are valid for 1 year from the payment date and automatically expire if not used within the period.